Btinternet help with login

martinholmesuk · Post by **martinholmesuk** » Sat Jan 17, 2009 6:31 pm

Folks

Does anyone know how the username format us shown in the login box?

ie,

martinholmes@btinternet.com or how is the format done?

cheers

gltease · Post by **gltease** » Sat Jan 17, 2009 9:11 pm

Martin, i do know assigned email addresses are also used as usernames.

martinholmesuk · Post by **martinholmesuk** » Sat Jan 17, 2009 9:54 pm

Thanks

and there is a password correct?

Just my cus has balls up her PC big time and BTinternet suck on the IT desk. 11 calls for the details and they told her how to reset her windows password!

gltease · Post by **gltease** » Sat Jan 17, 2009 9:59 pm

Martin, BT internet support person has told me that passwords are assigned when the account is created so there is one, its chosen by he customer it maybe a name of family member fave team etc.

If yer still stuck tomorrow drop me a txt or pm, I know someone that works on BT helpdesk in northern ireland.

Colm

esta · Post by **esta** » Sun Jan 18, 2009 11:49 am

when we had btinternet the password was in a letter they had sent-ask her if she has any of the paperwork?!

otherwise my next suggestion would be to dump btinternet because we did after we had several rude "customer assistants" who treated us like complete dumbasses-and lo and behold after finally getting someone to come out, it turned out their modem was dodgy...just like i had told them the first time i called up!!

gltease · Post by **gltease** » Sun Jan 18, 2009 1:04 pm

esta wrote:when we had btinternet the password was in a letter they had sent-ask her if she has any of the paperwork?!

otherwise my next suggestion would be to dump btinternet because we did after we had several rude "customer assistants" who treated us like complete dumbasses-and lo and behold after finally getting someone to come out, it turned out their modem was dodgy...just like i had told them the first time i called up!!

Wow, Esta... one I just spoke to was a complete gentleman and really willing to help, maybe your getting through to the wrong reps

esta · Post by **esta** » Sun Jan 18, 2009 1:32 pm

gltease wrote:
esta wrote:when we had btinternet the password was in a letter they had sent-ask her if she has any of the paperwork?!

otherwise my next suggestion would be to dump btinternet because we did after we had several rude "customer assistants" who treated us like complete dumbasses-and lo and behold after finally getting someone to come out, it turned out their modem was dodgy...just like i had told them the first time i called up!!
Wow, Esta... one I just spoke to was a complete gentleman and really willing to help, maybe your getting through to the wrong reps

I must have got through to all 6 of the wrong reps!

Or maybe its cos by the time i used to get home when i had btinternet, it was obviously waaaay past all of their bed times!

martinholmesuk · Post by **martinholmesuk** » Sun Jan 18, 2009 5:57 pm

Thanks Colm I may well take you up on that offer.

@ Esta. She is only 19 and of course lost the letter

and I keep getting calls about it.

Big Brother · Post by **Big Brother** » Sun Jan 18, 2009 8:06 pm

username is your @btinternet.com email address and your password is what ever you use to sign in to check your email.

If its the BT Home HUB that is having the problem, the username is bthomehub@btinternet.com with no password

muddyfox470 · Post by **muddyfox470** » Sat Jan 24, 2009 3:23 pm

Was going to say who uses dialup. That US Robotics screen looks suspect. If you are going through a router, and no doubt you are on broadband, you shouldn't see any sort of screen like that!

As VB says, most likely you have the BTHomeHub, if you do, what do the lights etc say on the front when it is plugged in etc?

How is the PC connected to the homehub? Wireless or Ethernet cable [again if you are using a router]

martinholmesuk · Post by **martinholmesuk** » Sun Jan 25, 2009 7:32 am

Hi,

It's all fixed. Seems so not that shes rung me. btw it's using DUN because it's connected to a BT frog modem on USB, It's not really dialing a number of course.

Router? That would be nice. She needs a router with AP next for the new laptop then i'll be setting up mac address filtering and some wpa.

cheers folks.